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School of Human
Environmental Sciences
102 Erikson Hall,
University of Kentucky
Lexington, KY
40506-0050
tel: (859) 257-3887

Tracy (Ying) Lu

Assistant Professor

(859) 257-4332
tracy.lu@uky.edu

Ph.D.
Purdue University
Hospitality and Tourism Management

M.S.
The Hong Kong Polytechnic University
Hospitality and Tourism Management

B.S.
Beijing International Studies University
Marketing

Home › Merchandising, Apparel & Textiles › Faculty & Staff › Tracy (Ying) Lu

Faculty & Staff

Course Instruction

Undergraduate Courses:

Introduction to Hospitality Management and Tourism
Advanced Seminar of Lodging Industry and Tourism
Event Planning and Coordination

Graduate Courses:

Advanced Information Technology in the Hospitality Industry

Research

Hospitality and Event Management: Consumer behavior in service settings. Consumer engagement strategies, loyalty programs, drivers of attendee loyalty to events, and impacts of events on host communities.
Human Resources Management in the Hospitality Industry: International careers and globalization, cross-culture adjustment and employee performance evaluation.

Biography

Dr. Lu’s main stream of research is in hospitality and event management. Her research focuses on service management and consumer behaviors in various service settings, particularly on the topics of customer engagement, loyalty, and interactive experiences in local communities and travel destinations. In a short period of time in academia, Dr. Lu has published over thirty refereed publications in leading journals and conference proceedings. In addition to the remarkable record, Dr. Lu strives to excel in the quality of her scholarly work. Her recent research was selected for the Best Paper Award at the International Convention and Expo Submit 2012. Dr. Lu’s expertise has been sought by various institutions in the U.S., Mainland China and Macau SAR. Her academic achievement was recognized in media in the U.S. and China. In the early of 2012, Dr. Lu was appointed as the Editor-in-Chief of International Journal of Hospitality and Event Management (IJHEM). She also serves as an Editorial Board member and Ad Hoc reviewer of a few leading journals in the field of service and hospitality management.

Dr. Lu’s professional experience consists of both academic and industry positions. She was a faculty at South China University of Technology for almost four years. Prior to that, she was an Assistant Director for customer service at one of the largest International Convention & Exhibition Centers in China.

Honors and Awards

Best Paper Award, International Convention and Expo Submit 2012
Media Recognition in Horizon, School of Hospitality and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China, Fall Issue, 2011
Media Recognition in Boilerplate, School of Hospitality and Tourism Management, Fall Issue, 2010
Norma H. Compton Outstanding Doctoral Student Award Nomination, School of Consumer Sciences, Purdue University, 2010
Outstanding Graduate Teaching Award, School of Hospitality and Tourism Management, Purdue University, 2010